IT Helpdesk Team Leader

The role

The Muckle IT team strive to deliver robust, innovative and helpful IT systems to the firm.  Do you have what it takes to be a key part of this team?  We'd be very interested in talking to individuals who feel they have what it takes to thrive in this demanding environment.  

The ideal candidate will have excellent people skills and be able to relay technical jargon in a way that all of our team members will easily understand.  You will ensure knowledgeable, responsive support is always delivered by the IT Helpdesk.  Your role will involve keeping each helpdesk team member fully trained in all aspects of their role; keeping them motivated and focused.

You will ensure IT training content is delivered consistently and in an engaging manner.  You should be comfortable dealing with any member of the firm, irrespective of their position. You will be the conduit between the IT helpdesk, our in-house development team as well as third party support organisations.  

A key responsibility of IT is to ensure that systems are always available to our people and that everyone is fully versed in how to use them.

An aptitude for technology and a desire to learn and share ideas is essential.  We put great emphasis on finding capable team players who interact well with colleagues and clients alike.

Our team

The IT team is a key part of the wider Muckle LLP team, which is over 175 people strong.  We are all based at a single site office in central Newcastle upon Tyne – a city we have operated from for over 100 years. We also have a Cumbria Hub, which our team can use as a base when working in the North West.

The IT Helpdesk Team Leader role is wholly office based meaning you can offer hands-on support whilst in the office as well as remote assistance to those working away from it.

Our people and values

Our business is full of bright, enthusiastic, articulate, colourful, and confident people. People who live and breathe our core values:

• Trust – we trust each other to do the right thing.
• Teamwork – we are one team and work selflessly for each other.
• Responsibility – we are self-starters and take responsibility for working together and communicating.
• Care – we care about our people, clients and community.

It means no matter who is involved, our clients receive the same excellent service from people who do what they say, on time and on budget, every time. That’s the Muckle way.

Our culture

We want everyone to understand how our business is run and encourage all our people to get involved.  We are also proud of the communities in which we live and work and give our people many ways to support them. 

For example, you could use your two days’ paid volunteering leave to support a local cause you care about or nominate them for a grant from our Muckle Fund at the Community Foundation.

From workplace running, netball, cycling and walking clubs to fun events organised by our BEAM (Being Engaged At Muckle) team and participation in our Green Team to help make the business as environmentally friendly as possible, we’ve created a unique and award-winning place to work: 

• B Corp Certified™ - the first law firm in the North East and Cumbria to achieve this accreditation, we are leading the charge in ethical and sustainable business practices within our region and it forms the next part of our ESG strategy and continuous improvement
• Investors In People Platinum award accreditation
• North East Business Awards - Best Place to Work 2023
• North East Business Awards - Business of the Year 2023
• North East Better Health at Work Maintaining Excellence award
• Advanced Good Work Pledge
• Two-time winner for Most Inspiring Employer (large business) at the Inspiring Females Awards ran by the North East of England Chamber of Commerce 2023 & 2022

We are really proud of the results of our recent Investors In People survey, in which 99.2% of our people believe Muckle is a great place to work and 100% share the firm's values. Our overall results place Muckle LLP in 147th position for ALL Investors in People organisations (of which there are over 10,000 worldwide) and 2nd for legal firms globally.

To apply, please email your CV and an introductory letter outlining your salary expectations to [email protected].