Our standards

We are committed to quality assurance and have gained highly recognised accreditations and awards including Lexcel, Cyber Essentials, Investors in People Platinum and ISO:14001 Environmental Management certification. We are also proud to have achieved B Corp status. Being an accredited B Corp makes it crystal clear to everyone in the business, and to our clients and other stakeholders, that Muckle has chosen to put its values right at the heart of its business.

We will always aim to provide you with the best possible advice and service. If you ever feel that we fall short of these standards, please let us know. If you’d like to discuss our service or make a complaint you can contact our Managing Partner, Jason Wainwright who will handle any issues promptly and carefully, in accordance with our complaints handling procedure a copy of which we can share with you on request.

Further information can be found in paragraph 26 of Our Business Relationship, a document all clients receive with their engagement letter. Please speak to your lawyer if you would like another copy. If you are not happy with the outcome of our complaints procedure you may be able to make a complaint to the Legal Ombudsman. The Legal Ombudsman deals with service complaints from members of the public and very small businesses, charities, clubs and trusts. Any complaints must be made:

• within 6 months of receiving our final response to your complaint, and
• no more than 12 months from the date of the act or omission being complained about; or
• no more than 12 months from the date when you should reasonably have known that there was cause for complaint.

If you would like more information on this, please call 0300 555 0333 or visit legalombudsman.org.uk or, alternatively, you can write to the Legal Ombudsman, PO Box 6167, Slough, SL1 OEH.

If your complaint relates to concerns about professional conduct and you are not happy with the outcome of our complaints procedure you can report conduct concerns to the Solicitors Regulation Authority (SRA). You can call the SRA on 0370 606 2555, email at [email protected] or write to Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.